Frequently Asked Questions
Is your maid service guaranteed?
Yes, Mess Maid Right NW offers a 100% Customer Satisfaction Guarantee to all
its clients. If you are not satisfied with our service, call us within 24 hours and we
will re-clean your home until you are 100% satisfied.
Are you insured and bonded?
Yes, We treat your home with the greatest care; however, should damage or
breakage occur, we will have the item repaired or replaced if it cannot be
repaired. Insurance claims will be filed when appropriate. For proof of insurance
and bonding just ask.
Do I need to be home when you clean?
The choice is yours. You can be home if you’d like, but most customers prefer to
give us a key that is secured in our office or you can leave the key in a safe place
on your property. However, this is not a very secure system and Mess Maid Right
NW does not encourage it. If we are unable to enter your home, you will incur a
lockout fee of 50% of your estimated cleaning total. If you have in possession a
discounted cleaning voucher from any deal site you will be charged a lock out fee
of 50% of the total value of your cleaning (Ex: If your total value is $180.00, but
you only paid $90.00, you will have to pay an additional $90.00 for our cleaning
crew to return, not $45.00, which is 50% of $90.00 and not the full value of the service).
How do you protect my keys?
Your key is placed in a security box and the owner is the only person that has
access to them. In addition, all keys are identified with only a number. On the day
of your cleaning your key is issued to the team member and at the end of the day
is returned to the security box.
Who is going to clean my home?
One of the highly trained Mess Maid Right NW teams will be providing your
housecleaning needs. Our teams consist of one, two or three team members for
your convenience and preference. In addition, our Quality Control Supervisor will
randomly stop by to ensure your cleaning standards and special requests are
Will the same team always clean my home?
Our goal is to have the same team clean your home every time. However,
circumstances like sickness, weather, holidays and accidents might cause a
different team to clean your home.
At what time will the maids be at my home?
Our cleaning schedule is Monday-Friday, 8:00 a.m. to 5:00 p.m. While in most
cases it is impossible to give a specific time to be at your home, we will make
every effort to meet your needs and give you an estimated time of arrival. Please
remember that an estimated time of arrival is simply that, an estimated time of
arrival. Saturday cleanings are available by appointment only and have to be
approved by a supervisor prior to confirmation.
How long does it take to clean my home?
Mess Maid Right NW takes an average of 1.5 to 3 hours to clean a 3 bedroom 2
bathroom home. However, time will vary depending on the condition and size of
What do I have to do before the cleaning?
In order to provide you with a high quality cleaning service, we ask you to take a
few minutes the night before to pick up personal clothing, toys and other
household items. The fewer items the maids have to pick-up, the more they can
concentrate in actual cleaning.
Do I need to provide supplies or equipment?
Mess Maid Right NW provides all cleaning solutions, supplies and equipment.
However, if you preferred we use your supplies and equipment, we would be
pleased to accommodate your request.
What will your cleaning members not clean?
The Mess Maid Right NW maids will not clean human or pet feces, vomit, urine
and or blood due to sanitary and insurance reasons.
How do I leave special instructions for my cleaning team?
Please contact your Account Manager or e-mail in your special instructions. Do
not leave any notes in your home.
What do I have to do if my home has been recently remodel or under repair?
If you are a new client please call our office. If you are an existing customer please
contact your Account Manager to request a Deep Cleaning or a Custom Cleaning
program so your home can be cleaned adequately
What is an Account Manager?
Our Account Managers are your one stop point of contact. Their job is to help
you trough the process of scheduling time-off, new appointments, re-schedules,
special requests, service questions, and relaying special instructions to your
What should I do to prepare for a Move In or Move Out cleaning?
We understand moving can be a hassle and at times overwhelming. Please
make sure your water and electricity are turned on the day of the cleaning. In
addition, the home needs to be completely vacant. Anything left behind will be
considered trash and removed from the property (excluding large items and
What happens if my utilities are no longer in service the day of the cleaning?
If your utilities are off, you will be charged a $100.00 inconvenience fee if you fail
to notify Mess Maid Right NW.
What if I am still moving the day of the cleaning?
If you are still moving during the cleaning, you might be subject to a $50
inconvenience fee. In addition, we might not be able to extend our 100%
Customer Satisfaction Guaranteed. We ask that you be completely Moved-Out
before the cleaning day to provide the most efficient
What happens if my cleaning falls on a holiday?
If your scheduled cleaning falls on the observance of a major holiday, we will
contact you to reschedule your service.
What happens if I need to change the scheduled cleaning?
Mess Maid Right NW will work with you. Simply call 48 hours prior to your
cleaning appointment. Clients will be charged 50% of their cleaning fee if
canceling with less than 24 hours notice. A lockout is viewed and treated as a
cancellation. If you have in possession a discounted cleaning voucher from any
deal site you will be charged a lock out fee of 50% of the total value of your
cleaning (Ex: If your total value is $180.00, but you only paid $90.00, you will
have to pay an additional $90.00 for our cleaning crew to return, not $45.00,
which is 50% of $90.00 and not the full value of the service).
Do I need to sign a contract?
No, you do not. However, we do encourage you to request weekly, biweekly or
monthly services to get lower prices.
Is there a Service Agreement?
Yes, We do have a Service Agreement. All clients are required to read the
Service Agreement prior to their cleaning appointment. By having Mess Maid
Right NW clean your home you agree to ALL of the Service Agreement terms.
(Attached at Bottom)
Is there a cleaning time and cost minimum?
Yes, We have a minimum of 3 man-hours and or a $180.00 total. This does not
mean that 3 man hours of cleaning equates to $180.00. To schedule 3 man hours
of cleaning is actually cheaper than having us come for an hour.
What happens if I requested regular scheduled visits and stop?
You need at least 3 continuous cleaning appointments to qualify for discounted
prices. If you stop before your third cleaning, you will be subject to a $50 charge.
How do I pay for services?
Payments are due on the day of your cleaning. Most customers find it convenient
to simply leave a check in the home, made payable to Mess Maid Right NW,
LLC, however payments can also be made in cash or debit/credit card. If you are
a one time customer payment must be made with a debit/credit card.
If I pay cash will Mess Maid Right NW mail an invoice to my home address?
No. Mess Maid Right NW prides it self in its green practices. For this reason all
invoices are e-mailed to reduce paper waste.
Can I meet the owners?
Yes. The Mess Maid Right NW owners hold meet & greet sessions for new and
potential clients through out the year. Business presentations are also done
through out the Portland/Vancouver Metro area and clients are more than
welcome to come. Please inquire for times and locations. The owners are very
hands on and perform random quality checks. Chances are you’ve already met
Don’t see your Question?
Please give us a call or e-mail it in.